What the metaverse is and how it will work
The term “metaverse” seems to be everywhere. Facebook is hiring thousands of engineers in Europe to work on it, while video game companies are outlining their long-term visions for what some consider the next big thing online.
The metaverse, which could spring up again when Facebook releases earnings Monday, is the latest buzzword to capture the tech industry’s imagination.
It could be the future, or it could be the latest grandiose vision by Facebook CEO Mark Zuckerberg that doesn’t turn out as expected or isn’t widely adopted for years — if at all.
Plus, many have concerns about a new online world tied to a social media giant that could get access to even more personal data and is accused of failing to stop harmful content.
Here’s what this online world is all about:
Think of it as the internet brought to life, or at least rendered in 3D. Zuckerberg has described it as a “virtual environment” you can go inside of — instead of just looking at on a screen. Essentially, it’s a world of endless, interconnected virtual communities where people can meet, work and play, using virtual reality headsets, augmented reality glasses, smartphone apps or other devices.
It also will incorporate other aspects of online life such as shopping and social media, according to Victoria Petrock, an analyst who follows emerging technologies.
“It’s the next evolution of connectivity where all of those things start to come together in a seamless, doppelganger universe, so you’re living your virtual life the same way you’re living your physical life,” she said.
But keep in mind that “it’s hard to define a label to something that hasn’t been created,” said Tuong Nguyen, an analyst who tracks immersive technologies for research firm Gartner.
Facebook warned it would take 10 to 15 years to develop responsible products for the metaverse, a term coined by writer Neal Stephenson for his 1992 science fiction novel “Snow Crash.”
WHAT WILL I BE ABLE TO DO IN THE METAVERSE?
Things like go to a virtual concert, take a trip online, and buy and try on digital clothing.
The metaverse also could be a game-changer for the work-from-home shift amid the coronavirus pandemic. Instead of seeing co-workers on a video call grid, employees could see them virtually.
Facebook has launched meeting software for companies, called Horizon Workrooms, to use with its Oculus VR headsets, though early reviews have not been great. The headsets cost $300 or more, putting the metaverse’s most cutting-edge experiences out of reach for many.
For those who can afford it, users would be able, through their avatars, to flit between virtual worlds created by different companies.
“A lot of the metaverse experience is going to be around being able to teleport from one experience to another,” Zuckerberg says.
Tech companies still have to figure out how to connect their online platforms to each other. Making it work will require competing technology platforms to agree on a set of standards, so there aren’t “people in the Facebook metaverse and other people in the Microsoft metaverse,” Petrock said.
IS FACEBOOK GOING ALL IN ON THE METAVERSE?
Indeed, Zuckerberg is going big on what he sees as the next generation of the internet because he thinks it’s going to be a big part of the digital economy. He expects people to start seeing Facebook as a metaverse company in coming years rather than a social media company.
A report by tech news site The Verge said Zuckerberg is looking at using Facebook’s annual virtual reality conference this coming week to announce a corporate name change, putting legacy apps like Facebook and Instagram under a metaverse-focused parent company. Facebook hasn’t commented on the report.
Critics wonder if the potential pivot could be an effort to distract from the company’s crises, including antitrust crackdowns, testimony by whistleblowing former employees and concerns about its handling of misinformation.
Former employee Frances Haugen, who accused Facebook’s platforms of harming children and inciting political violence, plans to testify Monday before a United Kingdom parliamentary committee looking to pass online safety legislation.
IS THE METAVERSE JUST A FACEBOOK PROJECT?
No. Zuckerberg has acknowledged that “no one company” will build the metaverse by itself.
Just because Facebook is making a big deal about the metaverse doesn’t mean that it or another tech giant will dominate the space, Nguyen said.
“There are also a lot of startups that could be potential competitors,” he said. “There are new technologies and trends and applications that we’ve yet to discover.”
Video game companies also are taking a leading role. Epic Games, the company behind the popular Fortnite video game, has raised $1 billion from investors to help with its long-term plans for building the metaverse. Game platform Roblox is another big player, outlining its vision of the metaverse as a place where “people can come together within millions of 3D experiences to learn, work, play, create and socialize.”
Consumer brands are getting in on it, too. Italian fashion house Gucci collaborated in June with Roblox to sell a collection of digital-only accessories. Coca-Cola and Clinique have sold digital tokens pitched as a stepping stone to the metaverse.
Zuckerberg’s embrace of the metaverse in some ways contradicts a central tenet of its biggest enthusiasts. They envision the metaverse as online culture’s liberation from tech platforms like Facebook that assumed ownership of people’s accounts, photos, posts and playlists and traded off what they gleaned from that data.
“We want to be able to move around the internet with ease, but we also want to be able to move around the internet in a way we’re not tracked and monitored,” said venture capitalist Steve Jang, a managing partner at Kindred Ventures who focuses on cryptocurrency technology.
WILL THIS BE ANOTHER WAY TO GET MORE OF MY DATA?
It seems clear that Facebook wants to carry its business model, which is based on using personal data to sell targeted advertising, into the metaverse.
“Ads are going to continue being an important part of the strategy across the social media parts of what we do, and it will probably be a meaningful part of the metaverse, too,” Zuckerberg said in the company’s most recent earnings call.
That raises fresh privacy concerns, Nguyen said, involving “all the issues that we have today, and then some we’ve yet to discover because we’re still figuring out what the metaverse will do.”
Petrock she said she’s concerned about Facebook trying to lead the way into a virtual world that could require even more personal data and offer greater potential for abuse and misinformation when it hasn’t fixed those problems in its current platforms.
“I don’t think they fully thought through all the pitfalls,” she said. “I worry they’re not necessarily thinking through all the privacy implications of the metaverse.”
Communal violence: Facebook cannot deny responsibility, says Hasan Mahmud
Information and Broadcasting Minister Hasan Mahmud has said Facebook and other social networks cannot deny responsibility in spreading posts that led to the recent communal violence in Bangladesh.
The minister made the remark on Sunday after attending a meeting with the Bangladesh National Journalists Forum at the Secretariat.
“The social media authorities cannot deny that fake posts on Facebook triggered the recent incidents in Bangladesh,” he said.
Read: Hindu community stages protest against communal violence
“We need to think about this as it is a matter of global concern too. We will communicate with different ministries about the matter within this week,” said Hasan Mahmud.
The minister said the incidents in both Cumilla and Pirganj were blown out of proportion due to social media posts, triggering even bigger clashes.
“The one who kept holy Quran in puja mandap, the one who made him do it, those who created a situation of violence without fact checking and the Facebook authority all are equally responsible for this social unrest,” said Hasan Mahmud.
Read: Iqbal, the prime suspect in Bangladesh communal violence, brought to Cumilla
“We don’t want to control social media but in the past as well the same kind of thing happened using social media,” he said.
Clarity in administrating social media is important to prevent misuse, said Hasan Mahmud.
Facebook dithered in curbing divisive user content in India
Facebook in India has been selective in curbing hate speech, misinformation and inflammatory posts, particularly anti-Muslim content, according to leaked documents obtained by The Associated Press, even as its own employees cast doubt over the company’s motivations and interests.
From research as recent as March of this year to company memos that date back to 2019, the internal company documents on India highlights Facebook’s constant struggles in quashing abusive content on its platforms in the world’s biggest democracy and the company’s largest growth market. Communal and religious tensions in India have a history of boiling over on social media and stoking violence.
The files show that Facebook has been aware of the problems for years, raising questions over whether it has done enough to address these issues. Many critics and digital experts say it has failed to do so, especially in cases where members of Prime Minister Narendra Modi’s ruling Bharatiya Janata Party, or the BJP, are involved.
Across the world, Facebook has become increasingly important in politics, and India is no different.
Read: Amid the Capitol riot, Facebook faced its own insurrection
Modi has been credited for leveraging the platform to his party advantage during elections, and reporting from The Wall Street Journal last year cast doubt over whether Facebook was selectively enforcing its policies on hate speech to avoid blowback from the BJP. Both Modi and Facebook chairman and CEO Mark Zuckerberg have exuded bonhomie, memorialized by a 2015 image of the two hugging at the Facebook headquarters.
The leaked documents include a trove of internal company reports on hate speech and misinformation in India. In some cases, much of it was intensified by its own “recommended” feature and algorithms. But they also include the company staffers’ concerns over the mishandling of these issues and their discontent expressed about the viral “malcontent” on the platform.
According to the documents, Facebook saw India as of the most “at risk countries” in the world and identified both Hindi and Bengali languages as priorities for “automation on violating hostile speech.” Yet, Facebook didn’t have enough local language moderators or content-flagging in place to stop misinformation that at times led to real-world violence.
In a statement to the AP, Facebook said it has “invested significantly in technology to find hate speech in various languages, including Hindi and Bengali” which has resulted in “reduced the amount of hate speech that people see by half” in 2021.
“Hate speech against marginalized groups, including Muslims, is on the rise globally. So we are improving enforcement and are committed to updating our policies as hate speech evolves online,” a company spokesperson said.
This AP story, along with others being published, is based on disclosures made to the Securities and Exchange Commission and provided to Congress in redacted form by former Facebook employee-turned-whistleblower Frances Haugen’s legal counsel. The redacted versions were obtained by a consortium of news organizations, including the AP.
Back in February 2019 and ahead of a general election when concerns of misinformation were running high, a Facebook employee wanted to understand what a new user in the country saw on their news feed if all they did was follow pages and groups solely recommended by the platform’s itself.
Read: Facebook unveils new controls for kids using its platforms
The employee created a test user account and kept it live for three weeks, a period during which an extraordinary event shook India — a militant attack in disputed Kashmir had killed over 40 Indian soldiers, bringing the country to near war with rival Pakistan.
In the note, titled “An Indian Test User’s Descent into a Sea of Polarizing, Nationalistic Messages,” the employee whose name is redacted said they were “shocked” by the content flooding the news feed which “has become a near constant barrage of polarizing nationalist content, misinformation, and violence and gore.”
Seemingly benign and innocuous groups recommended by Facebook quickly morphed into something else altogether, where hate speech, unverified rumors and viral content ran rampant.
The recommended groups were inundated with fake news, anti-Pakistan rhetoric and Islamophobic content. Much of the content was extremely graphic.
One included a man holding the bloodied head of another man covered in a Pakistani flag, with an Indian flag in the place of his head. Its “Popular Across Facebook” feature showed a slew of unverified content related to the retaliatory Indian strikes into Pakistan after the bombings, including an image of a napalm bomb from a video game clip debunked by one of Facebook’s fact-check partners.
“Following this test user’s News Feed, I’ve seen more images of dead people in the past three weeks than I’ve seen in my entire life total,” the researcher wrote.
Read:Ex-Facebook manager criticizes company, urges more oversight
It sparked deep concerns over what such divisive content could lead to in the real world, where local news at the time were reporting on Kashmiris being attacked in the fallout.
“Should we as a company have an extra responsibility for preventing integrity harms that result from recommended content?” the researcher asked in their conclusion.
The memo, circulated with other employees, did not answer that question. But it did expose how the platform’s own algorithms or default settings played a part in spurring such malcontent. The employee noted that there were clear “blind spots,” particularly in “local language content.” They said they hoped these findings would start conversations on how to avoid such “integrity harms,” especially for those who “differ significantly” from the typical U.S. user.
Even though the research was conducted during three weeks that weren’t an average representation, they acknowledged that it did show how such “unmoderated” and problematic content “could totally take over” during “a major crisis event.”
The Facebook spokesperson said the test study “inspired deeper, more rigorous analysis” of its recommendation systems and “contributed to product changes to improve them.”
“Separately, our work on curbing hate speech continues and we have further strengthened our hate classifiers, to include four Indian languages,” the spokesperson said.
Feni man to die for killing wife on Facebook live
A court here on Thursday sentenced a man to death for killing his wife coming live on social media platform Facebook last year.
Feni District and Sessions Judge Dr. Begum Jebunnesa handed down the verdict.
The condemned convict is Obaidul Haque Tutul.
Also read: Woman sentenced to life imprisonment for husband’s murder in Feni
Defense lawyer Abdus Sattar said a petition will be filed with the High Court challenging the order.
On April 16, 2020, victim Tahmina Akter’s father filed a case with Feni model police station against Tutul.
Later on the same day Senior Judicial Magistrate Dhrubo Jyoti Paul recorded Tutul’s confessional statement.
On November 16, SI Emran, second investigation officer of the case, submitted a chargessheet in the case.
Also read: Absconding rapist sentenced to life imprisonment in Rangpur
On January 13, this year, trial in the case began with recording testimony of the victim’s father.
On April 15, Tutul hacked his wife Tahmina to death and streamed the incident live on Facebook at his home at Uttar Barahipur union in Feni.
Later Tutul himself called 999 and informed police about his wife’s death.
Police arrested Tutul from the spot and seized a sharp weapon and his cell phone set.
Bangladesh won't bow down to fundamentalist forces: Nasrul Hamid
State Minister for Power, Energy and Mineral Resources Nasrul Hamid has said Bangladesh belongs to everyone and it will not bow down to fundamentalist forces.
"People from all castes and creeds shed blood to liberate this country," he said in a Facebook post with a picture showing an arson attack in a Puja venue.
Also read: No religious excesses, says PM Hasina
Published from his verified Facebook account, it said, "We don't want to see this kind of picture. Such a picture is heart-breaking and insulting."
“It is the high time to resist them,” he added.
Facebook unveils new controls for kids using its platforms
Facebook, in the aftermath of damning testimony that its platforms harm children, will be introducing several features including prompting teens to take a break using its photo sharing app Instagram, and “nudging" teens if they are repeatedly looking at the same content that's not conducive to their well-being.
The Menlo Park, California-based Facebook is also planning to introduce new controls for adults of teens on an optional basis so that parents or guardians can supervise what their teens are doing online. These initiatives come after Facebook announced late last month that it was pausing work on its Instagram for Kids project. But critics say the plan lacks details and they are skeptical that the new features would be effective.
The new controls were outlined on Sunday by Nick Clegg, Facebook's vice president for global affairs, who made the rounds on various Sunday news shows including CNN's “State of the Union" and ABC's “This Week with George Stephanopoulos" where he was grilled about Facebook's use of algorithms as well as its role in spreading harmful misinformation ahead of the Jan. 6 Capitol riots.
Read:Could Facebook sue whistleblower Frances Haugen?
“We are constantly iterating in order to improve our products,” Clegg told Dana Bash on “State of the Union" Sunday. “We cannot, with a wave of the wand, make everyone’s life perfect. What we can do is improve our products, so that our products are as safe and as enjoyable to use."
Clegg said that Facebook has invested $13 billion over the past few years in making sure to keep the platform safe and that the company has 40,000 people working on these issues. And while Clegg said that Facebook has done its best to keep harmful content out of its platforms, he says he was open for more regulation and oversight.
“We need greater transparency,” he told CNN’s Bash. He noted that the systems that Facebook has in place should be held to account, if necessary, by regulation so that “people can match what our systems say they’re supposed to do from what actually happens.”
The flurry of interviews came after whistleblower Frances Haugen, a former data scientist with Facebook, went before Congress last week to accuse the social media platform of failing to make changes to Instagram after internal research showed apparent harm to some teens and of being dishonest in its public fight against hate and misinformation. Haugen’s accusations were supported by tens of thousands of pages of internal research documents she secretly copied before leaving her job in the company’s civic integrity unit.
Read:Ex-Facebook manager criticizes company, urges more oversight
Josh Golin, executive director of Fairplay, a watchdog for the children and media marketing industry, said that he doesn't think introducing controls to help parents supervise teens would be effective since many teens set up secret accounts any way. He was also dubious about how effective nudging teens to take a break or move away from harmful content would be. He noted Facebook needs to show exactly how they would implement it and offer research that shows these tools are effective.
“There is tremendous reason to be skeptical," he said. He added that regulators need to restrict what Facebook does with its algorithms.
He said he also believes that Facebook should cancel its Instagram project for kids.
When Clegg was grilled by both Bash and Stephanopoulos in separate interviews about the use of algorithms in amplifying misinformation ahead of Jan. 6 riots, he responded that if Facebook removed the algorithms people would see more, not less hate speech, and more, not less, misinformation.
Read:Whistleblower: Facebook chose profit over public safety
Clegg told both hosts that the algorithms serve as “giant spam filters."
Democratic Sen. Amy Klobuchar of Minnesota, who chairs the Senate Commerce Subcommittee on Competition Policy, Antitrust, and Consumer Rights, told Bash in a separate interview Sunday that it's time to update children's privacy laws and offer more transparency in the use of algorithms.
“I appreciate that he is willing to talk about things, but I believe the time for conversation is done," said Klobuchar, referring to Clegg's plan. “The time for action is now.”
Could Facebook sue whistleblower Frances Haugen?
Facebook has recently taken a harsher tone toward whistleblower Frances Haugen, suggesting that the social network could be considering legal retaliation after Haugen went public with internal research that she copied before leaving her job earlier this year.
U.S. law protects whistleblowers who disclose information about potential misconduct to the government. But that protection doesn't necessarily cover taking corporate secrets to the media.
Facebook still has to walk a fine line. The company has to weigh whether suing Haugen, which could dissuade other employees who might otherwise speak out, is worth casting itself as a legal Godzilla willing to stomp on a woman who says she's just doing the right thing.
Haugen may face other consequences. Whistleblowers often put themselves at risk of professional damage — other firms may be reluctant to hire them in the future — and personal attacks from being in the public eye.
Read: Ex-Facebook manager criticizes company, urges more oversight
Facebook did not respond to emailed questions.
WHAT DID HAUGEN DO?
Haugen secretly copied a trove of internal Facebook documents before leaving the company and subsequently had her lawyers file complaints with the Securities and Exchange Commission alleging that Facebook hides what it knows about the negative effects of its platform.
John Tye, her lawyer, said the team gave redacted documents to Congress, where Haugen testified on Tuesday, and also informed officials in California. Haugen also shared documents with the Wall Street Journal, which she started talking to in December, leading to a series of explosive stories that began in mid-September.
WHAT WAS FACEBOOK'S RESPONSE?
The company says it has been mischaracterized. “I think most of us just don’t recognize the false picture of the company that is being painted,” CEO Mark Zuckerberg wrote to employees on Tuesday.
Some company officials have also begun using harsher language to describe Haugen's actions that could be interpreted as threatening.
In an Associated Press interview Thursday, Facebook executive Monika Bickert repeatedly referred to the documents Haugen copied as “stolen,” a word she has also used in other media interviews. David Colapinto, a lawyer for Kohn, Kohn and Colapinto who specializes in whistleblower cases, said that language was threatening.
In the same interview, asked if Facebook would sue or retaliate against the whistleblower, Bickert said only, “I can’t answer that.”
A week earlier, Antigone Davis, Facebook’s head of global safety, testified in the Senate that Facebook “would never retaliate against someone for speaking to Congress,” which left open the possibility that the company might go after her for giving documents to the Journal.
Read:Whistleblower: Facebook chose profit over public safety
IS HAUGEN PROTECTED?
Various laws offer whistleblower protection at both the state and federal levels. The federal laws applicable to Haugen are the Dodd-Frank Act, a 2010 Wall Street reform law, and the Sarbanes Oxley Act, a 2002 law that followed the collapse of Enron and other accounting scandals.
Dodd-Frank expanded protections for whistleblowers and empowered the SEC to take action against a company that threatens a whistleblower. Protections exist for both employees and former employees, experts say.
Asked about her risk because she went to the media, Haugen's lawyer, Tye, maintains that because Haugen went to the SEC, Congress and state authorities, she’s entitled to whistleblower protections. He said any suit from Facebook would be “frivolous" and that Facebook has not been in touch.
WHAT ABOUT HER LEAKS TO THE MEDIA?
Courts haven't tested whether leaking to the media is protected under Dodd-Frank, but Colapinto said the U.S. Secretary of Labor determined decades ago that environmental and nuclear-safety whistleblowers' communications with the media were protected. He argues that the language of Sarbanes-Oxley is modeled on those earlier statutes, and Haugen should have the same protections for any of her communications with reporters.
Read: Ex-Facebook manager alleges social network fed Capitol riot
Facebook could allege that Haugen broke her nondisclosure agreement by sharing company documents with the press, leaking trade secrets or just by making comments Facebook considers defamatory, said Lisa Banks of Katz, Marshall and Banks, who has worked on whistleblower cases for decades. "Like many whistleblowers, she’s extraordinarily brave and puts herself at personal and professional risk in shining a light on these practices,” she said.
Haugen effectively used leaks to the media to turn up the pressure on Congress and government regulators. Colapinto said her disclosures had a public-interest purpose that could complicate enforcing the NDA if Facebook chose to do so.
COULD FACEBOOK FACE BLOWBACK?
Facebook probably wants its veiled threats to unnerve other employees or former employees who might be tempted to speak out. “If they go after her, it won't be because they necessarily think they have a strong case legally, but sending a message to other would-be whistleblowers that they intend to play hardball,” Banks said.
But she said it would be a “disaster” for Facebook to go after Haugen. Regardless of potential legal vulnerabilities, Facebook might look like a bully if it pursued a legal case against her.
“The last thing Facebook needs is to rouse the ire of governmental authorities and the public at large by playing the role of the big bad giant company against the courageous individual whistleblower,” said Neil Getnick, whose firm, Getnick and Getnick, represents whistleblowers.
Outage highlights how vital Facebook has become worldwide
The six-hour outage at Facebook, Instagram and Whatsapp was a headache for many casual users but far more serious for the millions of people worldwide who rely on the social media sites to run their businesses or communicate with relatives, fellow parents, teachers or neighbors.
When all three services went dark Monday, it was a stark reminder of the power and reach of Facebook, which owns the photo-sharing and messaging apps.
Around the world, the breakdown at WhatsApp left many at a loss. In Brazil, the messaging service is by far the most widely used app in the country, installed on 99% of smartphones, according to tech pollster Mobile Time.
WhatsApp has become essential in Brazil to communicate with friends and family, as well as for a variety of other tasks, such as ordering food. Offices, various services and even the courts had trouble making appointments, and phone lines became overwhelmed.
Read: Facebook services restored after worldwide outage
Hundreds of thousands of Haitians in their homeland and abroad fretted over the WhatsApp outage.
Many of the country’s more than 11 million people depend it to alert one another about gang violence in particular neighborhoods or to talk to relatives in the U.S. about money transfers and other important matters. Haitian migrants traveling to the U.S. rely on it to find each other or share key information such as safe places to sleep.
Nelzy Mireille, a 35-year-old unemployed woman who depends on money sent from relatives abroad, said she stopped at a repair shop in the capital of Port-au-Prince because she thought her phone was malfunctioning.
“I was waiting on confirmation on a money transfer from my cousin,” she said. “I was so frustrated.”
“I was not able to hear from my love,” complained 28-year-old Wilkens Bourgogne, referring to his partner, who was in the neighboring Dominican Republic, buying goods to bring back to Haiti. He said he was concerned about her safety because of the violence in their homeland.
“Insecurity makes everyone worry,” he said.
In rebel-held Syria, where the telecommunication infrastructure has been disrupted by war, residents and emergency workers rely mostly on internet communication.
Naser AlMuhawish, a Turkey-based Syrian doctor who monitors coronavirus cases in rebel-held territory in Syria, said WhatsApp is the main communication method used with over 500 workers in the field.
They switched to Skype, but WhatsApp works better when internet service is shaky, he said. If there had been an emergency such as shelling that he needed to warn field workers about, there could have been major problems, he said.
"Luckily this didn’t happen yesterday during the outage,” he said.
But hospitals treating COVID-19 patients in the region were thrown into panic. They lost contact with oxygen suppliers who have no fixed location and are normally reached via WhatsApp. One hospital sent staff member searching for oxygen at nearly two dozen facilities, said Dr. Fadi Hakim of the Syrian American Medical Society.
In Lima, Peru, the breakdown complicated dental technician Mary Mejia’s job. Like most Peruvian medical workers, she uses WhatsApp for a multitude of tasks, including scheduling appointments and ordering crowns.
“Sometimes the doctor will be working on a patient and I need to contact a technician for job,” she said. “To have to step away and make a phone call? It trips us up. We’ve become so accustomed to this tool.”
Millions of Africans use WhatsApp for all their voice calls, so “people felt they were cut off from the world,” said Mark Tinka, a Ugandan who heads engineering at SEACOM, a South Africa-based internet infrastructure company.
Read:Whistleblower: Facebook chose profit over public safety
Many Africans also use WhatsApp to connect with relatives in other countries. Tinka’s stepdaughter lives in Caldwell, Idaho, and lost her father on Sunday, but could not speak with her family back in Dar Es Salaam, Tanzania, to arrange travel for the funeral.
“It’s amazing just how little folks understand the impact of three or four content companies on the utility of the Internet,” Tinka said.
Facebook said the outage was due to an internal error related to a “configuration change” but gave no details.
The outage came amid a crisis at Facebook, accused by a whistleblower on “60 Minutes” and on Capitol Hill of profiting from hate and division and suppressing research showing that Instagram contributes to body-image problems, eating disorders and thoughts of suicide in young women.
For small businesses, the outages meant hundreds or thousands of dollars in lost revenue.
Andrawos Bassous is a Palestinian photographer in the Israeli-occupied West Bank whose Facebook page has more than 1 million followers. He has worked with companies including Samsung and Turkish Airlines to create social media content. He said the social media blackout meant he was unable to book appointments or share videos online for companies that employ him.
“Imagine if you promised one of the companies you work for to share their product at a specific time and there is a blackout,” Bassous said.
Sarah Murdoch runs a small Seattle-based travel company called Adventures with Sarah and relies on Facebook Live videos to promote her tours. She estimated the breakdown cost her thousands of dollars in bookings.
“I’ve tried other platforms because I am wary of Facebook, but none of them are as powerful for the type of content I create,” Murdoch said. As for her losses, “it may only be a few people, but we are small enough that it hurts.”
Heather Rader runs How Charming Photography in Linton, Indiana. She takes photographs for schools and sports teams and makes yard signs with the photos. She has her own website but said parents and other customers mostly try to reach her through social media.
She said she might have lost three or four bookings for photo sessions at $200 a client.
“A lot of people only have a specific window when they can do ordering and booking and things like that,” she said. “If they can’t get a direct answer, they go to someone else.”
Read: Facebook, WhatsApp, Instagram suffer worldwide outage
Tarita Carnduff of Alberta, Canada, said she connects with other parents on Facebook just about every day, and the outage drove home for her how crucial that support is.
“As a parent with special needs kids, it is the only space I found others in similar positions,” she said. “There’s a lot of us that would be lost without it.”
But for others, the breakdown led them to conclude they need less Facebook in their lives.
Anne Vydra said she realized she was spending too much free time scrolling and commenting on posts she disagreed with. She deleted the Facebook app on Tuesday.
“I didn’t want it to come back,” said Vydra, who lives in Nashville, Tennessee, and does voiceover work. She added: “I realized how much of my time was wasted.”
Facebook services restored after worldwide outage
Facebook services were restored Monday afternoon after global users experienced outages on social networks Facebook owns, such as Messenger, Instagram and WhatsApp for hours during the day.
"We've been working hard to restore access to our apps and services and are happy to report they are coming back online now," Facebook said in a post.
Read: Ex-Facebook manager alleges social network fed Capitol riot
During the outage, Facebook said, "Sorry, something went wrong. We're working on it and we'll get it fixed as soon as we can." Instagram showed a "5xx server error."
It appeared that the outage was caused by a DNS (domain name server) fail, a report by TechCrunch said.
"Not only are Facebook's services and apps down for the public, its internal tools and communications platforms, including Workplace, are out as well. No one can do any work," Ryan Mac, a technology reporter for The New York Times, said earlier in a tweet.
Whistleblower: Facebook chose profit over public safety
A data scientist who was revealed Sunday as the Facebook whistleblower says that whenever there was a conflict between the public good and what benefited the company, the social media giant would choose its own interests.
Frances Haugen was identified in a “60 Minutes” interview Sunday as the woman who anonymously filed complaints with federal law enforcement that the company's own research shows how it magnifies hate and misinformation.
Haugen, who worked at Google and Pinterest before joining Facebook in 2019, said she had asked to work in an area of the company that fights misinformation, since she lost a friend to online conspiracy theories.
“Facebook, over and over again, has shown it chooses profit over safety,” she said. Haugen, who will testify before Congress this week, said she hopes that by coming forward the government will put regulations in place to govern the company's activities.
She said Facebook prematurely turned off safeguards designed to thwart misinformation and rabble rousing after Joe Biden defeated Donald Trump last year, alleging that contributed to the deadly Jan. 6 invasion of the U.S. Capitol.
READ: Facebook, WhatsApp, Instagram suffer worldwide outage
Post-election, the company dissolved a unit on civic integrity where she had been working, which Haugen said was the moment she realized “I don't trust that they're willing to actually invest what needs to be invested to keep Facebook from being dangerous.”
At issue are algorithms that govern what shows up on users' news feeds, and how they favor hateful content. Haugen said a 2018 change to the content flow contributed to more divisiveness and ill will in a network ostensibly created to bring people closer together.
Despite the enmity that the new algorithms were feeding, Facebook found that they helped keep people coming back — a pattern that helped the Menlo Park, California, social media giant sell more of the digital ads that generate most of its advertising.
Facebook’s annual revenue has more than doubled from $56 billion in 2018 to a projected $119 billion this year, based on the estimates of analysts surveyed by FactSet. Meanwhile, the company’s market value has soared from $375 billion at the end of 2018 to nearly $1 trillion now.