Three Australians were suspected of being among the initial six people confirmed dead from the eruption. Eight people missing on the island are believed dead and dozens remain in hospital, including some in critical condition.
Australia coach Justin Langer said players were deeply moved by the tragedy.
"It puts a (cricket) test into huge perspective," Langer said. "All of a sudden lives are being torn apart. It's very sad. Our hearts go out to everyone there.
"It will have an impact. I'm sure it will affect all New Zealanders."
New Zealand coach Gary Stead said his players were upset by news of the loss of life.
"From our team's point of view it sort of puts things into perspective, that it is a game and all we're playing is a game," Stead said. "And when you hear about lives lost and something tragic like that, it's devastating to hear."