The metro rail will run every day from the early morning to midnight from July of this year. MAN Siddique, managing director of Dhaka Mass Transit Company Ltd  (DMTCL), disclosed the information on Thursday. Currently, the trains are operating from 8:30 am to 4:30 pm on the Uttara to Agargaon route. "When it will run in full-swing at least 60,000 passengers can enjoy the metro rail service per hour", he added. According to the DMTCL, the rail operation till Motijheel may start by the end of 2024, and Kamalapur by 2025. By December 2024, the metro rail will start operation from Agargaon to Kamalapur route with 24 trains. Read more: Metro Rail: Uttara Centre station to open on February 18, Mirpur-10 station on March 1

Youth-centric brand realme Monday launched its "Service Day" at all of its authorised centres across the country. The campaign will continue till January 18. "On the occasion of Service Day, customers can enjoy discounts of up to 40 percent on the mainboard and motherboard repair of older models," said a media statement. "Also, users can also enjoy discounts of up to 10 percent on accessories and safeguard services, while out-of-warranty repairing charges have been made free." Customers can also avail of phone cleaning and maintenance services free of cost. They will also get free software upgrade services. Read more: New Year celebrations: Realme comes up with discount offers on Daraz

Inspector General of Police (IGP) Chowdhury Abdullah Al-Mamun has asked policemen to consider police stations as "service delivery centres" to improve service delivery. He was speaking at the "Police Week 2023" at the Rajarbagh Police Lines Parade Ground in the capital on Thursday. "We will have to make sure that people from all walks of life get the services they need. Also, we will have to gradually improve the quality of service delivery at police stations considering them service delivery centres." "Everyone is now praising the transparency in recruitment, posting, and promotion processes of Bangladesh Police. I would urge everyone to maintain this transparency in all areas." Read more: Police implementing PM's zero tolerance policy against militancy firmly: IGP  

Leading smart device manufacturer and innovator OPPO has launched ‘Service Day’ to elevate its entire customer care experience. The Service Day, a three-day long event, will be held from Tuesday to Thursday. Customers can avail exciting service offers at their service centers as well as online platforms such as app, hotline, social media and website during this event. Read OPPO to celebrate Eid with grand offers During the Service Day period, customers can enjoy a 10% discount on maintenance and the purchase of phone accessories.  Besides, Oppo is offering free labour costs, free protective film, free software upgrade, free phone disinfection service, and refreshments to guests visiting the service centres as well as customized solutions from service experts through Oppo’s hotline or website LiveChat whenever necessary. Oppo has posted content on its official channels so that users can find support and get their problems solved via platforms such as apps, hotline and social media where the answers to the frequently asked questions or latest service information can be found. READ: Oppo Bangladesh wins Golden Globe Tigers Award It also offers send-in repair services, where customers can submit an application online and send their mobile phones to the service centre for repairs while keeping a check on real-time progress. Liu Feng, head of brand of Oppo Bangladesh Authorized Exclusive Distributor said, “As a brand, Oppo values user experience the most. We believe that through satisfactory customer service, we can truly make our users happy. Hence, we shall explore all possibilities and deliver high-quality services to our customers for days to come.” Oppo has introduced a transparent service in Bangladesh called face-to-face maintenance services, providing maximum transparency as users can view the entire process of maintenance. Read Winners of Oppo F21 Pro Backlight Sunset Selfie contest announced It is the first mobile phone brand in the country to have launched a mobile recording service in the customer service centres, where users can record the service provision process or request a service provider to record it for them.  It has 22 customer service centres, 12 touch points and authorization centres, in addition to a total of 34 service outlets in Bangladesh.  Oppo Bangladesh also provides ‘extended warranty and replacement’ and ‘free warranty’ service even after exceeding the initial warranty period to customers who could not claim it on time due to Covid-19 restrictions.  Read Oppo, Google collaborate on Android 13 beta for Find N Oppo has recently won the Golden Globe Tiger Award in the Customer Service Excellence category, for exceptional customer service in Bangladesh.

Commuters travelling by the red-and-green buses of Dhaka Nagar Paribahan (DNP) since the pilot launching of the public transport company late last year has so far been happy with its disciplined services and reasonable fare. For the passengers there is neither any hassle in buying the tickets nor any arguments about fare. Passengers get on and off at designated stations. Inside, there are enough seats to sit and they are comparatively clean. Drivers are civil and helpers are helpful. In spite of the delivery of the services it has promised the pilot service is being shunned by many regular commuters. The common complaint is that the buses are too slow to reach the stops resulting in long frustrating wait for the passengers. This drives many passengers to take the otherwise rough-driving higher fare-charging buses simply because they can reach them to their destination faster.

The government has extended the service of Chartered Marine Engineer Dr Sajid Hussain, commandant of the Bangladesh Marine Academy, for two more years. The extension entered into force this month and will be valid till September 2023, according to a Ministry of Public Administration order issued Monday. Sajid Hussain has been serving as commandant since 2009. Before that, he had served the Academy during 1993-2009 as senior engineer instructor, chief engineer and deputy commandant and the Bangladesh Shipping Corporation during 1980-1993 as cadet engineer and chief engineer in ocean-going ships. He is also an International Maritime Organisation (IMO) Maritime Ambassador, a governor at the World Maritime University's board of governors, and maritime expert of IMO and GlobalMET. Commandant Sajid obtained CoC Class ONE Marine Engineer from the UK, MSc in maritime safety administration (marine engineering) from the World Maritime University and a DSc in maritime education. He has authored 23 books, 30 research papers and over 250 features and achieved "Outstanding Contribution to Marine Education Award 2018" from IMarEST London in 2019. Commandant Sajid has enriched the Academy with international statuses like partnerships with the World Maritime University (2019); recognition of the UK Merchant Navy Training Board (2019), IMarEST London, NI London (2019), MPA Singapore (2015), and EU EMSA (2011); links with China's Dalian Maritime University, Vietnam Maritime University and Singapore Maritime Academy (2011) and Australian Maritime College (2010).

App-based food delivery service company Hungrynaki has continued serving its customers amid the pandemic.  HungryNaki, a concern of Daraz Bangladesh, making every effort to maintain coordination between restaurants, riders, and consumers. To serve the customers better in this lockdown, HungryNaki has come up with offers, vouchers, restaurant deals, and prepayment offers. READ: HungryNaki expands service to 5 more zones HungryNaki is charging Tk19 for its service and food lovers can also avail meals with different vouchers, which will remain valid till July 31. The company is also offering prepayment discounts. Customers paying with bKash, Brac Bank, City Bank, HSBC, UCB and Nagad can avail of cashback offers and discounts. READ: Daraz acquires food delivery Start-up HungryNaki