PM’s Private Industry and Investment Adviser Salman Fazlur Rahman has expressed dissatisfaction with the standard of customer services at Hazrat Shahjalal International Airport.
He expressed his discontent after a surprise visit to the airport at 3pm on Monday.
Salman said Prime Minister Sheikh Hasina sent him to visit the airport receiving news that passengers are being harassed in various ways at Shahjalal Airport.
Also read: Govt to provide financial support to ensure compliance in industries: Salman F Rahman
“What we’ve seen is that the passengers are harassed in two or three place. Overall I’m not satisfied. There are many scopes to improve the situation from what I have seen,” he said.
The PM’s adviser told the authorities concerned to improve the situation. “Those who are in the field need to change their mindset,” he said.
He said many complaints are found as the passengers are being subjected to unnecessary harassments in the airport.
He said the Prime Minister has asked for solutions and coordination to remove the ordeals. “If we see that the rate of complaints is not decreasing after today's visit, then strict action will be taken,” he added.
"The government has taken this matter very seriously. We started the process today,” said Salman F Rahman.
Also read: Mediation, arbitration for commercial disputes not being used widely: Salman F Rahman
PMO senior secretary Md Tofazzel Hossain Miah and high officials of the Civil Aviation Authority, Bangladesh and the airport were present.