Priced at only 7 U.S. dollars per month or 70 dollars per year, Disney Plus proved to be a beast not a beauty on its launch day, with plenty of disappointed subscribers reporting glitches and delays in connection attempts.
Twitter users complained about problems with accessing the service or some of its features since Tuesday morning, and digital service monitoring site Downdetector found more than 7,000 reports of problems before the number dropped off.
Some mentioned difficulties in signing up, logging in and streaming, while others reported they couldn't log in at all, only seeing blank screens, "error" or "unable to connect" messages.
Seth Shapiro, CEO of Alpha Networks, who formerly ran Disney's game division and launched the early pioneering DVR service Tivo, told Xinhua that "you would have thought of all companies, that Disney could have pulled this off without a glitch."
But a spokesperson for Disney attributed the issues to excessive expectations caused by overwhelming consumer demand in a statement on Tuesday.
"While we are pleased by this incredible response, we are aware of the current user issues and are working to swiftly resolve them," said the spokesperson.
Data firm Jumpshot reported that Disney Plus already has 2 million U.S. subscribers prior to its launch, and Morgan Stanley analyst Benjamin Swinburne previously predicted that Disney Plus could attract as many as 20 million subscribers by the end of 2020.
In addition to the blockbuster "Star Wars" trilogies and the live-action Star Wars series "The Mandalorian," Disney Plus will also carry all of the popular Pixar movies, as well as 600 more movies and TV shows.
Apart from such an embarrassment of riches, Disney's chest of gold also includes 16 of the highest-grossing superhero movies of all time: the blockbuster Marvel Cinematic Universe franchise.
Although fans might be frustrated by the delays, "it's definitely worth the wait," Siri Stromsted, a long-time Disney fan and mother of three Next Gen Disney fans, told Xinhua.