BGMEA President Rubana Huq and Founder and CEO of Maya Ivy Huq Russel inked the collaborative agreement on behalf of their respective organisations, with a view to addressing general medical and mental health-related issues of the workers.

Maya is a platform where users can ask any question anonymously to Maya’s licensed doctors and mental health counsellors, related to medical, health and wellbeing, psychological, social, lifestyle and fitness via app and web.

The services to be provided by Maya to BGMEA are the following:

Maya App: The users will be able to ask unlimited questions about physical and mental health concerns and get answers from certified doctors and mental health specialists.

They will be provided with digital prescriptions on their phone, when needed, which can be used to order medicines at Maya or be used to buy drugs at pharmacies.

Besides, factory workers will be prioritised in receiving answers to their queries as their goal is to answer their queries within an hour.

Toll-Free Hotline: Factory workers can directly call its doctors and counselors through a dedicated hotline established only for RMG workers. The hotline will not charge the workers as the full cost will be borne by Maya.

Toll-free SMS: Factory workers who do not have smartphones can send questions through SMS to its doctors and counsellors and receive their answers through SMS. The factory workers will not be charged for any SMS as Maya will bear the full cost.

Video Calling: Once launched, factory workers can make video calls with doctors and counsellors, which will provide a feeling of assurance and relief to factory workers who are in constant risk during the COVID-19 crises. Maya can work with factories to provide access for workers without srnartphones.

Customised Dashboard: Maya will provide customised dashboards for BGMEA and factories, which will provide real-time data on factory workers.

Also read: BGMEA requests its members not to sack workers in May

Monthly Reports: Monthly reports will provide insights and analysis of worker consultations from all platforms.

Costs related to Maya's services offered to BGMEA, including Maya App, Toll-free hotline, Toll-free SMS, Customised Dashboard and Monthly Reports, will be borne by Maya. Neither BGMEA nor RMG workers will be required to pay for any of the services during the agreed timeline.