With the devastating flood in the country's northern and north-east still threatening millions of lives and livelihoods, Grameenphone customers, stuck in the affected areas of Sylhet can now avail of 10 minutes of free talk-time.

The telecom operator already disbursed 10-minute free talk-time with three days validity to all its customers in the flood-affected areas in Sylhet.

During these challenging times, the need for immediate connectivity is paramount but customers face difficulty recharging due to the flood and incessant downpour.

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"It is our moral responsibility to assist those who are stranded and stand by the nation during these times of dire need. We understand our customers' urgent connectivity needs to reach out for any assistance. We are closely monitoring the situation on the field and will remain vigilant going forward to provide connectivity support," said Mohammad Sajjad Hasib, chief marketing officer of Grameenphone.

The flood condition has now been persisting for the past four to five days, with at least 40 lakh people stranded and stuck helpless.

Mobile network and internet connectivity services also had to be compromised in the region due to water logging and electricity failure.

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However, in collaboration with the Posts and Telecommunications Division, the Bangladesh Telecommunication Regulatory Commission, Bangladesh Army and other stakeholders, Grameenphone is working continuously to overcome the crisis and restore mobile services in the flood-affected region in the earliest alongside exploring alternative feasible solutions to enable the nation to fight the calamity.