HelloGP is a specially designed program to improve the quality of service and customer experience through direct interaction and feedback from GP subscribers.
Speaking on the occasion the Grameenphone CEO said, “We have taken a lot of feedback from the earlier events of HelloGP. Our teams have dedicatedly worked to address some of those concerns and deliver the best quality service and network experience to customers. We have recently reached the milestone of 71 million customers, which is a testament of trust that customers have on our network.”
Michael Foley engaged with individual customers, talked to them about the challenges they faced and addressed solutions to their problems.
The HelloGP session was also broadcast live on Facebook, where customer queries were answered.
In response to a question on the GP Facebook page, the GP CEO said that all BTS of Grameenphone will either have 4G or 3G coverage by the end of the year.
Members from technology, commercial, customer service, communications, and several other cross-functional teams were present at the session.
HelloGP sessions have been arranged throughout the country with teams led by the CEO, Michael Foley, and Deputy CEO and CMO of Grameenphone, Yasir Azman.