Based on the opinions of frequent flyers, Emirates has won the Best International Airline, US-Bangla Airlines the Best Domestic Airline, and Saudia Cargo the Best Cargo Airline awards during “ShareTrip–Monitor Airline of the Year 2024” awards held at Pan Pacific Sonargaon Dhaka on Saturday.
This year’s online survey saw participation from over 3,000 frequent travelers. Airlines received Gold, Silver, and Bronze trophies in record number of 23 award categories.
In special recognition of outstanding contributions to the development and progress of Bangladesh’s travel industry, the Jury Committee presented a Lifetime Achievement Award to Taufiq Uddin Ahmed, Founder and Chairman of Galaxy Bangladesh.
Md Fahimul Islam, Secretary of the Ministry of Railways, attended the event as chief guest. Other speakers included Kazi Wahidul Alam, Editor of The Bangladesh Monitor; Prof Dr M Sadiqul Islam, Chairman of the Jury Committee; Sadia Haque, Co-Founder and CEO of ShareTrip; Mohammad Saiful Hoque, Country General Manager and CEO of Sabre Bangladesh; and Asif Ahmed, Acting General Manager of Pan Pacific Sonargaon Dhaka
The current edition introduced several new award categories, notably “Most Popular Airline Brands in Bangladesh,” under which 12 airlines were recognized. The “Best Airport Lounge” category continued this year, where MTB Air Lounge won Gold, EBL SkyLounge received Silver, and City Bank Amex Lounge took Bronze.
The selection of winners was overseen by an 11-member jury panel comprising distinguished individuals from various sectors. The panel thoroughly reviewed and validated the survey results before declaring the winners.
The full list of winners is as follows:
Best Business Class
• Qatar Airways - Gold
• Emirates - Silver
• Cathay Pacific - Bronze
Best Economy Class
• Singapore Airlines - Gold
• Emirates - Silver
• Qatar Airways - Bronze
Best In-flight Entertainment
• Emirates - Gold
• Singapore Airlines - Silver
• Cathay Pacific - Bronze
Best In-flight Meal in Business Class
• Qatar Airways - Gold
• Emirates - Silver
• Singapore Airlines - Bronze
Best In-flight Meal in Economy Class
• Biman Bangladesh Airlines - Gold
• Singapore Airlines - Silver
• Turkish Airlines - Bronze
Best In-flight Service (Economy Class)
• Cathay Pacific - Gold
• Thai Airways - Silver
• Singapore Airlines - Bronze
Best In-flight Service (Business Class)
• Emirates - Gold
• Qatar Airways - Silver
• Singapore Airlines - Bronze
Best Loyalty Program
• Singapore Airlines - Gold
• Emirates - Silver
• Qatar Airways - Bronze
Best Overall Customer Experience
• Singapore Airlines - Gold
• Emirates - Silver
• Qatar Airways - Bronze
Best Airport Lounge (Bangladesh)
• MTB (Air Lounge) - Gold
• EBL (Sky Lounge) - Silver
• City Bank (Amex Lounge) - Bronze
Best Regional Airline
• Thai Airways - Gold
• SriLankan Airlines - Silver
• Malaysia Airlines - Bronze
Best Long-haul Airline
• Biman Bangladesh Airlines - Gold
• Qatar Airways - Silver
• Turkish Airlines – Bronze
Best Budget Airline
• Air Asia - Gold
• Fly Dubai - Silver
• Air Arabia - Bronze