Users are unable to send messages and are instead seeing a message indicating that the app is “waiting for network”, reports UK based news media Independent.
The technical issues arrived at the same time as Instagram was seemingly hit on its own direct massages service, which made it hard to send or receive new chats.
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The outage also comes at a difficult time for Facebook, arriving just hours after it was announced that the company was being hit by lawsuits that threatened to break up its services, Instagram and WhatsApp.
The problems particularly affected people in Europe, according to tracking website Down Detector, though that might be a result of where its users are based and online.
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