Hongkong Land has introduced the Integrated Facility Management Control Tower (IFMCT), Hong Kong’s first AI-powered intelligent facility management platform, aiming to set new benchmarks for commercial property operations.

The IFMCT consolidates more than 20 separate building systems into a unified command centre, integrating core functions such as the Building Management System (BMS), AI-driven heating, ventilation and air conditioning (HVAC), energy optimisation, thermal comfort, and soft services including cleaning, vendor management, procurement and tenant wellness monitoring.

By shifting from reactive to predictive maintenance, the platform uses AI health analytics to identify early signs of equipment decline, preventing disruptions and reducing maintenance cycles. For example, air handling units (AHUs) are serviced only when performance issues arise, cutting maintenance effort by 16% within a year and reducing routine checks from monthly to twice annually.

The system has also automated 66% of work orders and shortened asset documentation retrieval time by 80%, while significantly lowering the number of alarm notifications sent to tenants and vendors.

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Michael Smith, Chief Executive of Hongkong Land, said the initiative reflects the company’s commitment to innovation and sustainable solutions. “This pioneering platform underlines our long-standing culture of innovation and our drive to create long-term value for stakeholders,” he said.

Following a pilot at Alexandra House—which won an Industry Excellence Award—the IFMCT has already been expanded to Charter House and Exchange Square. Hongkong Land now plans to roll it out across its entire Central Portfolio by 2026.

The platform also contributes to Hongkong Land’s decarbonisation efforts, using real-time monitoring and AI-driven energy management to balance demand, optimise efficiency, and adjust HVAC systems in line with forecast weather conditions.

Beyond Hong Kong, the IFMCT is set for regional deployment, beginning with Westbund Central in Shanghai, which will feature premium retail, office, residential, hospitality, and cultural facilities. The platform’s standardised data structure enables seamless integration across multiple markets, strengthening Hongkong Land’s position as a leader in intelligent property management.

Source: Agency