The government will implement stricter measures to ensure telecom operators compensate for call drops, State Minister for Posts, Telecommunications, and Information Technology, Zunaid Ahmed Palak, said today.
“Mobile network operators must compensate their clients financially if they do not deliver the promised services,” said Palak, adding that regular monitoring and audits will be conducted to enforce this.
Palak made these remarks during a meeting at BTRC Bhaban in Agargaon, focusing on the service quality of mobile operators.
“Clients are often dissatisfied with the services. Call drops have become a regular issue, making our consumers unhappy. According to the BTRC report, the quality of services is not satisfactory,” he noted.
The government is committed to ensuring international standard mobile services. “We are working to guarantee that mobile operators provide the promised services and offer affordable internet to clients,” Palak added.
Emphasizing the development of a smart telecom ecosystem in Bangladesh, Palak said the government will not be satisfied until clients express positive reactions about call drops, regardless of the statistics provided by mobile operators over the next six months.
Palak also mentioned that the government will take client feedback into account regarding internet speed. A technical inspection team has been formed for this purpose.
Regarding the 5G network, Palak said that there is a specific target for the Bangladesh Telecommunication Regulatory Commission (BTRC) and four mobile operators for the 5G rollout. He highlighted a directive from the Prime Minister to introduce 5G in airports, seaports, and key commercial and industrial areas, with a gradual rollout to other areas.
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He cited the anticipated opening of the third terminal of Hazrat Shahjalal International Airport in October and directed mobile operators to ensure 5G network availability there by October 30.
The meeting was presided over by BTRC Chairman Engineer Md Mohiuddin Ahmed and attended by top officials from mobile operators, including Association of Mobile Telecom Operators of Bangladesh (AMTOB) President and Grameenphone CEO Yasir Azman, as stated in a PID handout.