OpenAI has come under investigation by multiple US states over concerns about potential harm caused to users of its ChatGPT chatbot, as the artificial intelligence company prepares for a highly anticipated public stock offering.
The company confirmed it had received a subpoena as part of the probe and said it would engage with the inquiry constructively while continuing efforts to ensure user safety.
In a statement, OpenAI said it recognizes the concerns raised by state attorneys general and remains committed to developing and deploying AI technology responsibly.
The investigation follows growing criticism of ChatGPT over allegations that it has, in some cases, provided responses perceived as encouraging self-harm or criminal behavior. The company has also faced scrutiny regarding its use of health-related and other personal user data.
On Thursday, a Canadian woman filed a lawsuit against OpenAI, alleging that interactions with ChatGPT contributed to her daughter's suicide. Earlier this month, Florida’s attorney general sued the company following two separate shooting incidents in which the alleged attackers reportedly consulted ChatGPT while planning their actions.
OpenAI has denied that its systems encouraged harmful conduct, saying its models repeatedly directed users toward real-world assistance, including mental health professionals, and that it cooperated with law enforcement in both shooting investigations.
The probe comes only days after OpenAI submitted documents to US securities regulators for an initial public offering (IPO), a move expected to be one of the most closely watched stock market debuts in the technology sector.
The issue of regulating artificial intelligence is becoming increasingly prominent globally. European regulators have launched investigations into rival chatbot Grok, developed by Elon Musk’s AI venture, over concerns about antisemitic and sexually explicit content, including deepfake imagery.
Meanwhile, another AI company preparing for a public listing, Anthropic, was reportedly ordered by the Trump administration to restrict access to two of its online models for users outside the United States on national security grounds.
The existence of the OpenAI subpoena was first reported by The Wall Street Journal. State authorities involved in the inquiry have yet to disclose details publicly.
In response to safety concerns, OpenAI highlighted measures aimed at protecting younger users and people in vulnerable situations. The company said ChatGPT now includes enhanced safeguards that guide users toward trusted contacts and real-world support resources.
OpenAI also noted that it has introduced age-prediction technology, parental guidance tools and restrictions on child-targeted advertising as part of its efforts to create a safer environment for minors using its AI services.