At a public hearing arranged by the Bangladesh Telecommunication Regulatory Commission (BTRC) at the Institution of Engineers, Bangladesh (IEB), they raised various complaints, including weak network, slow internet speed, deception in the name of internet packages, SMS and ad nuisance, call-drop and Facebook insecurity.

BTRC Chairman Md Jahurul Haque who presided over the public hearing said he himself is not happy with the mobile operators’ services. “No one is satisfied with the technology as it keeps changing.”

He also said some of the complaints were resolved instantly while the rest will be sorted out soon.

The BTRC chief also said they have decided to keep their call centre open 24/7 to receive complaints from customers. 

Currently, the call centre remains open from 9am to 5pm every day except holiday. 

Jahurul said BRTCs’ revenue income is now Tk 10,000 crore which was only Tk 3.45 crore in 2001. 

He said problems surface while doing good work. “The problems cannot be resolved overnight.”

About advertisement through mobile phone, the BTRC chairman said he himself is also embarrassed with it.

He also said they are going to take steps to this end. 

About Facebook, Jahurul said Facebook does not listen to them. “It acts sometimes whenever BTRC makes any request as there’re huge customers,” he said.

Talking about the radiation from mobile towers, he said they are implementing the guidelines given by the High Court to this end. “We’ve examined (towers) and there’s nothing to be worried about.”