Online ticketing services of Biman Bangladesh Airlines will temporarily remain closed as the service provider failed to operate properly, a media release said Wednesday.
The domestic service provider failed to operate the ticketing services properly due to which the authorities decided to close online ticketing, said a release from Biman.
In 2019, Biman Bangladesh Airlines, hired an organization to sell tickets online on a temporary basis under a Memorandum of Understanding (MOU) to encourage domestic service providers. But the organization failed again and again, at various stages, in the full implementation of the expected activities of the airline. It provided services in an unethical manner and tried to create confusion among the passengers.
Biman is going to ensure the provision of advanced online services through a world recognized service provider soon, the release also said.
However, the ongoing process of purchasing, changing and refunding tickets for all routes of Biman through all domestic and foreign sales offices of Biman, authorized travel agencies and Biman call centers would continue.
In addition, the sales centre of Biman's head office in Balaka would remain open 24 hours a day from Thursday to provide services to the passengers.