Global smart device brand Oppo recently launched a Trustworthy Campaign in more than 20 countries and has already set up over 25,00 service centres across 60 nations.
Since 2020, the brand has begun to set up experience stores in the pilot areas that integrate the entire service process.
Up to now, Oppo call centres have provided hotline services in more than 34 languages. Users can give a call to Oppo service specialists through the local service hotline when they face any issues.
Also, Oppo has launched services such as international warranty service, face-to-face repair, and one-hour flash fix to optimise the consumer's service experience.
Amid the pandemic, the brand has accelerated the construction of contactless services so that users can enjoy send-in repair service, check spare parts' price and get other services through the official website of the brand or My Oppo app.
To make sure all service staff can give professional and accurate answers to users' questions, Oppo has established a knowledge base for them, according to a press release.