MNP would allow the customers to switch to different operators without changing their existing mobile numbers. 

Robi’s Vice President of Media, Communications and Sustainability, Ekram Kabir said “We have completed all preparation to offer the MNP service. We are confident that the customers from other operators will find the largest 4.5G network, the much expanded coverage of 3.5G service through use of U900 spectrum to be the ideal recipe for enjoying the best quality video and data service.” 

As soon as customers switch to Robi, the customers will enjoy the country’s best call rate- 50 paisa per minute to any operator’s number, round the clock. Customers will also get six months validity on purchasing any voice bundle pack. 

Once a customer successfully switches to Robi, he/ she can visit the MNP portal by dialing *5000# from where they will be able to purchase any product or service bundle.  

Customers of other operators can also dial 018866112233 or 01644112233 to enquire about the MNP process for switching to Robi or Airtel.

In order to switch to Robi or Airtel from other operators, the customers need to visit Robi or Airtel’s customer care centres or any biometric registration points with their NID information. The customers will need to place their requests from any of these points. 

Within one hour of placing the request, the customer will be provided confirmation on whether he/ she can avail the MNP service. 

Once the customer qualifies to avail the MNP service, he/ she will be provided with a new Robi or Airtel SIM.