“You should always work diligently to ensure customer satisfaction”, he said while speaking online as the chief guest at the concluding session of "50-day basic foundation training course of the Desco-appointed new engineers.

He urged the new recruits to play proactive role to build an environment-friendly Bangladesh.

Bangladesh Power Management Institute (BPMI) organised the virtual function on Sunday.

A total of 57 trainees including 48 new assistant and 9 assistant managers participated the virtual training course.

The entire course in 11 modules conducted on a virtual platform.

Nasrul Hamid also urged the engineers to make their strong commitment to provide customer service.

With BPMI Chairman Mahbub-ul-Alam in the chair, the function was also addressed by Power Secretary Dr. Sultan Ahmed and Chairman of the Board of Directors of DESCO Maksuda Khatun.

The state Minister said Bangladesh envisions to become a developed country by 2041.

“We have to change our mindset in the context of developed Bangladesh”, he said adding, technology is extensively utilised in developed countries to ensure better services to their citizens.

He said the power sector can ensure more transparency and accountability with increased use of technologies.

“We want to ensure accountability at all segments of the sector as it will help to be more sincere in giving customer service”.

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The state minister said engineers need to take the lead in the use of new technologies to reach best services to the doorsteps of consumers.

The second basic foundation training course started on July 08 this year and concluded Saturday.