Global smartphone brand Vivo has expanded the reach of its online and in-store services in Bangladesh to enhance customer experience.
Following the Benfen philosophy, the brand has been expanding its services in Bangladesh since its inception more than three and a half years ago.
"We believe in supporting customers at every step of their smartphone journey, with a strong focus on after-sales service," Reasat Ahmed, assistant manager of vivo Bangladesh, said.
Vivo now has 20 active service centres, two exclusive stores in Dhaka and the rest across Bangladesh, including Narayangonj, Savar, Gazipur, Tangail, Mymensingh, Jamalpur, Kishoreganj, Sylhet, Bogura, Rajshahi, Rangpur, Jashore, Khulna, Barishal, Patuakhali, Noakhali, Cumilla, Chattogram, and Cox's Bazar.
Also, vivo services can be accessed easily through on-call support, Facebook, and email. Customers get a response to their email queries within 24 hours, according to a media statement.