The Supreme Court Helpline has received a total of 1003 phone calls from people across the country in three months since the launch of the helpline services in September last.
Out of the total calls, 604 people sought legal advice, while 344 inquired of case-related information.
The helpline picked all calls immediately and responded rightly to their queries, said a press release on Wednesday.
Besides, the helpline recorded 55 complaints regarding irregularities, bribery, negligence, delays in service delivery, and misconduct in the past two months.
Among these, 22 complaints were specifically related to delays in legal service delivery, while 33 others related to irregularities, bribery, negligence and misconduct.
Out of 33 complaints, 12 are against district court judges, 3 against officials and employees of the High Court division, 12 against district court employees and 6 against lawyers.
Read: Supreme Court launches helpline
Each complaint was addressed promptly, and the concerned officials and staff were held accountable.
On the instruction of Chief Justice Syed Refaat Ahmed, the helpline service was launched on September 26, 2024.
The helpline platform (+88 01316154216) receives calls from 11am to 4pm on Sunday-Thursday (working days).